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Text and email appointment reminders

Last Updated: Oct 02, 2014 03:41PM CEST
Automatic appointment reminders on the one hand help your clients stop forgetting their appointments, and on the other hand reduce the no show rate to one fifth on average.

The reminder can be by email or text. In both cases, make sure you correctly enter clients' data on their files. Reminders can be sent between 1 hour and 72 hours before the start of the appointment.

In the event that a client has appointments for more than one service (consecutive or separated by less than 2 hours), only 1 reminder mentioning the time of the first service will be sent. ​

You can customise the wording of the email and text. Find out more  

The reminder text that is sent is as follows:  

"Reminder: you have an appointment on {date and time of appointment} at {your company}. If you are unable to make it, please call {your telephone number}. Thank you."      

The reminder email that is sent is as follows:

Subject: Reminder: Appointment Thursday 06 February 2014 at 00:00

Dear {client's name}, You have an appointment on {date and time of appointment} at {name of your company}.
Thank you and see you soon!
Please do not reply to this automatically generated message as your response will be ignored. If necessary, please call 07123456789
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